Tesla, the renowned American electric vehicle company, is set to recall nearly 1.8 million vehicles worldwide due to an issue with the unlatched hood. This news comes from a report detailing that the hood can unexpectedly open while driving, thereby potentially blocking the driver’s view and subsequently raising safety concerns.
As specified in the report, the National Highway Traffic Safety Administration (NHTSA) of the United States notes that the range of units affected are certain 2013-2020 Model S and 2016-2020 Model X vehicles. This issue, referred to as the secondary latch problem, was reported on January 7 through the NHTSA. The problem was first identified when Tesla’s internal quality control process noticed instances where the front trunk lid did not properly latch.
Tesla is taking the necessary measures to rectify this problem and ensure safety for its customers. The Palo Alto-based manufacturer will start notifying relevant owners about the issue on the 24th of January. Owners of any potentially affected vehicles will be informed directly by the company about the next steps which will involve vehicle servicing.
Importantly, this service to correct the unlatching hood problem won’t cost the owner anything. Tesla intends to cover all the costs associated with the necessary repairs. This recalls process suggests Tesla’s commitment to owning up to and handling any manufacturing defects in its line of vehicles.
As per the report on the NHTSA’s website, potential risks associated with this problem are considerable. The front trunk lid on some Tesla models may not stay latched in its closed position. The consequence of this could be that the lid may open while driving, considerably obstructing the driver’s view and heightening the risk of a crash.
Tesla, on the other hand, assuages concerns by stating that it is unaware of any accidents or injuries connected with this issue. Moreover, the auto manufacturer is confident that the probability of the front trunk lid opening while driving is extremely low. However, the recall is being set in motion as a preventive measure to avoid any unforeseen dangers. Tesla confirms that safety remains the primary focus, and in embracing this responsibility, it assures a prompt and quick response to the situation.
In a course of action to mitigate this issue, Tesla recommends that if owners see a warning message on the instrument cluster stating, Front Trunk Not Latched, they should pull over and ensure that it is properly latched before continuing with their car journey.
The article further mentions that interested parties can find out more specifics about the recall by entering the 17-character Vehicle Identification Number (VIN) on the NHTSA’s website. The page will disclose any open recalls associated with that particular vehicle.
Furthermore, Tesla has established strong channels of communication with its customers and urges them to reach out to Tesla Customer Service for reporting any problems and seeking any clarifications. It reiterates its commitment towards ensuring that the recall procedure is as smooth and convenient as possible for its patrons.
While this recall represents a significant setback for Tesla, the company’s prompt and transparent response underscores its commitment to safety and customer satisfaction within the auto industry. Tesla is using this recall as an opportunity to further strengthen its quality controls and reinforce its brand image that champions safety and responsibility.